Note: Newest customer feedback, submitted by customers via an independant review software can be found on our newer website biofires.com (copy and paste to your address bar), on each product page!
- email from a customer, 28th October 2014
"Hi I thought I'd better email you to say how happy I am with your product.
I then contacted a sheet metal company, gave them the dimensions of the remaining hole and got them to make a steel 3mm thick box. I then cut a slot for the burner tray, painted, trial fitted and lit.
I then did a bit of brick work, sealed it all in with fire cement then plastered it.After a bit of decorating here's the finished article.
As you can see even my dog's impressed with it.
- email from a customer, 10th March 2012
Dear Michael and Bea,
Many thanks for your help earlier this week, just to let you know I have received the fire and fuel and that it's already hanging on the wall!
Very happy with the product and services,
- email from a customer, 17th January 2012
Just thought I would send an email to say how pleased Iam with the speed of delivery and the black cressent gel fire and additional gel. I am well pleased and is a fantastic focal point.
- email from a customer, 13th December 2011
Just wanted to say that I received my replacement fire on Friday (the first one was damaged, through no fault of yours) and it is beautiful! It was so easy to install and gives out a lot of heat, more than expexted.
I must commend your service, in this day and age it is rare to find a company that is customer service orientated!
I was recommend your company by a friend who bought the same fire from you last year, and I will not hesitate to recommend you in the future.
Thanks for all your help
- email from a customer, 10th December 2011
I would just like to thank the staff for your expert help and very fast service with the Gel Burners (4) which have been delivered to my place of work on the day which you stated. Since brought home and are abs beautiful. Well done and next on my list is a wall fireplace, only thing is I can't make my mind up which one it will be .....they are all so beautiful.
- email from a customer, 10 October 2011
Thought you might like to see my gel fire in use.
- email from a customer, 16 December 2010
Hi. I wanted to let you know that we received the log conversion pack and lit the fire last night. It is simply amazing! I have been a real fire user for years and would not have considered this as an alternative. I am now a complete convert and will be encouraging friends and family to get one! Thanks to your staff who were brilliant and efficient.
- email from a customer, 9 December 2010
Just to let you know that I'm very impressed at how quickly my goods were dispatched and well done to your couriers who managed to deliver to me yesterday despite the horrific road conditions and delays.
- email from a customer, 8 November 2010
This fireplace is very simple to fit into place, and provides a wonderful tranquil and peacefull ambiance in any room. To our surprise it also gives a lot of heat (more than expected) and warms up our conservatory so much on a winters night that we actually need to open the windows. We cannot recommend this fire enough to anyone who wishes to have the luxury of an open fire, without the inconvenience of building regulations. We have even had a free home fire safety test to highlight any issues within our house, the fire service were amazed at the simplicity of the fire and confirmed that it was perfectly safe to use.
Mr Alan Picton & Mrs Joanne Picton of Godrergraig
- email from a customer, 8 November 2010
(...) On a customer note , I have had the gel fire place for 2 years and it is brilliant , my wife , child and even the dog all love it ! It is an easy solution to a house that has no chimney .
- email from a customer, 21 October 2010
Thank you so much for getting the item [CUBE BURNER] I bought at Grand Designs (Birmingham) delivered just in time!!
My Partner open it up and she was just breath taken at it and like a lot of people, have never seen anything like it before.
As I said in my email before, I know can't wait to start spending more time & money on your fabulous items on your website.
Best Wishes and thanks again.
- email from a customer, 12 July 2010
You may recall you supplied me with 4 bio containers and then I purchased the stones from you at Earls Court. We are not quite finished yet but thought you might like to see some photos. We didn't use all four and we think it looks better without the stone so we are going to do an outdoor feature. I used black granite for the surround with the mirror flakes and it looks stunning.
Best Wishes. David
- email from a customer, 26 February 2010
Just a quick note to let you know how pleased we are with our Ebony Flame fireplace. The one thing our house was missing was a fireplace, but with no chimney and no flue we were at a loss as to what to put in, how glad we are that we found your website. The fireplace exceeded our expectations, so easy to fit, and more heat than we expected and so easy to use, and no mess.
The website is so easy to use, and a video of your products is great for people like us who live too far away to visit your showroom. Delivery was on the day you said it would be, your customer service is second to none
- email from a customer, 15 February 2010
Just wanted to say thank you.
- email from a customer, 10 February 2010
- email from a customer, 14 January 2010
thanks for the good service.
- email from a customer, 13 January 2010
- email from a customer, 23 October 2009
Dear Gel Fires,
Just under 1 year ago I purchased a Spirit Flame II fire and have been delighted with your product! All of our friends love our practical,romantic and beautiful fire. I ordered more bio-fuel on Monday 19th October and to my surprise received a phone call saying it would be delivered on Thursday 22nd October between 8am and 6pm. I am delighted to tell you that my order arrived at 8.50am this morning - as advised.
I felt I had to contact you to tell you how delighted I am with the service you provide! Unfortunately in this day and age it is very rare that companies manage to keep to the promises they make to their customers, however your company not only provides a fantastic product but the service you give is over and above expectations and your employees are helpful and extremely polite and friendly! I just felt I had to contact you to give you my thanks and praise as I find that people are very quick to complain if service is not good but do not give the praise and thanks for good (but in your case excellent!) service.
Hoping you did not find my "ranting" out of place,
- email from a customer, 9th October 2009
Note: we found your website through a google search a couple of years ago when we were looking for a gel fireplace. Having purchased an Athena model from you, we have always returned to you for replacement fuel as you website adds customer value in that it is easy to navigate and place orders. Additionally, we have always received good service from your company in that actual products ordered arrive both accurately and in a timely manner.
Overall, I think your website has a good appearance and is very user friendly. I particularly like the use of video demonstrations as this provides the customer with an actual working example of something that they may have not previously seen before.
- email from a customer, 18th March 2009
Our new fire...
Just thought you may like to see some pics of our new fire - we've never had a real fire before and we are so very pleased with it! It looks really good and gives out plenty of heat even in our 20 foot square living room. So pleased we found you!
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